FREQUENTLY ASKED QUESTIONS
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Setup Guide
Q: Do you have a detailed guide on how to import and setup the strategy in NinjaTrader?
Not yet, but it is coming soon.
General
Q: Will a physical item be shipped?
No. Our store sells digital products only—nothing physical will be shipped.
Q: What payment methods do you accept?
We accept all major credit and debit cards. We also support PayPal for a secure and convenient checkout experience.
Q: Can I cancel my order?
Yes. You may cancel your order within 2 days of receiving your order confirmation, or before the strategy is assigned to your NinjaTrader username—whichever comes first.
Q: How do I download the strategy?
Upon purchase, you’ll receive a secure download link via email.
To access your files, click the link in your email, which will take you to the download page where you can retrieve all files associated with your purchase.
Q: How do I activate my strategy?
Once your purchase is complete, please email your NinjaTrader username to contact@ninjabots.io to activate your strategy.
Please allow 2 working days for activation.
Q: Why can’t I download my files?
If nothing happens when you click the download link, your browser may be blocking it. Please disable any pop-up blockers, or try using a different web browser. If the issue continues, contact us and we’ll be happy to help.
Q: What platform can I use this strategy on?
This strategy is custom-built for NinjaTrader 8.
Note that due to how NinjaTrader implements licencing, strategies are only compatible with the latest version of NinjaTrader, v8.1.6.0 or above. Please ensure that your version of NinjaTrader is up to date.
If you require it for a different platform, please contact us to discuss available options.
Q: Can I share the strategy with other users?
No. Each license is limited to one user and is tied to your NinjaTrader account. Sharing or distributing the strategy is not permitted.
Q: Can I customize the strategy?
You cannot modify the core logic or source code of the strategy, as it is protected within NinjaTrader to preserve the integrity of our robust development and testing process. However, you can adjust the user-defined parameters—such as stop loss, profit target, and other inputs—so you can tailor risk and trade management settings to your preferences.
Q: Can I override the strategy?
Yes. You can disable the strategy at any time. If the strategy is not in a position when disabled, it will not place any new trades until re-enabled. If the strategy is in a position when disabled, you may manually adjust profit targets, stop losses, add to the trade, or close it just like any other manual trade. While the strategy is running, you can also override it by closing trades or adjusting stops and targets directly. Please note that any manual intervention will invalidate the integrity of backtest results and may negatively impact the performance of the strategy.
Q: What happens if I have a power cut or lose internet access while the strategy is in a position?
When the strategy places an order, it is transmitted to your broker for execution. Once submitted, the order remains live at your broker regardless of the status of your local platform or internet connection. If you are unable to restore power or internet access, you should contact your broker immediately to discuss how best to manage the open orders. Please note that we cannot accept responsibility for the operation of the strategy in these circumstances. Guidance on managing trades and system setups is included in the how-to guide you’ll receive with your product.
Q: Do you offer refunds?
Due to the digital nature of this product, all sales are final and non-refundable. If you have any questions before purchasing, we encourage you to contact us—we’re happy to help.
Q: Can I try it before buying it?
We offer these strategies at a low one-time cost with no recurring fees, this keeps the pricing affordable for retail traders to test in their own accounts at minimal cost.
To help you get a feel for the viability of our products, we offer a 1 month trial for a nominal cost. Please select the product variant before adding to your cart.
This reflects our confidence in the quality of our strategies while giving you a low-risk way to explore our work before purchasing.
Q: What if I need help installing or setting up the strategy?
We provide step-by-step installation instructions with your download, please click this link to download. If you need further assistance, our support team is available by email to guide you through the process.
Q: How do I set up and run the strategy on my platform?
Once your purchase is complete, please email your NinjaTrader username to contact@ninjabots.io to activate your strategy.
Activation usually completed within 24 hours.
Detailed guidance on installing, configuring, and managing the strategy is included in the how-to guide you’ll receive with your product. This step-by-step resource is designed to help you get up and running quickly and confidently on NinjaTrader 8.
Q: What are the strategy settings?
Click this google sheets link to access strategy settings.
Q: Does the strategy work on demo accounts?
Yes. You can run the strategy on a NinjaTrader demo or simulated account before going live. This is recommended so you can get comfortable with how it operates.
Q: Do you provide performance results or backtests?
Yes. Each strategy has been thoroughly tested using historical market data. Performance summaries and test conditions are available on the product page for transparency. Please note that past performance is not indicative of future results.
We provide full transparency on the performance of our strategies. Click this google sheets link to access trade data exported from NinjaTrader and see for
yourself.
Q: Can I run the strategy on multiple instruments or timeframes?
The strategy has been developed and optimized for specific instruments and timeframes, as stated in the product description. Running it outside those parameters may produce different results.
Q: Are updates or improvements included?
Yes. If we release updates or improvements to the strategy, you will receive them at no additional cost.
Q: Can I lose money using this strategy?
Yes. All trading involves risk, and losses can exceed your initial investment. This strategy is designed with fixed stops and profit targets to help manage risk, but no system can guarantee profits. Please trade responsibly and only with capital you can afford to lose.
Q: Is this financial advice?
No. This product is sold as trading software only. It does not constitute financial, investment, or trading advice. You are solely responsible for how you use the strategy and for any trading decisions you make.
Q: What makes your strategy development process different?
We follow a strict, multi-stage process that includes in-sample testing, out-of-sample validation, Monte Carlo simulations, and live SIM testing. This helps prevent curve-fitting and ensures strategies are realistic, robust, and consistent across market regimes.
Q: What’s the difference between Standard and Premium strategies?
Both Standard and Premium products go through our full six-step validation process. Premium strategies meet the strictest criteria, proving profitability across multiple instruments and unseen data, while Standard strategies may show strong results primarily on their main market. Both are robust, but Premium offers the highest level of consistency and resilience.
Q: Are Standard strategies still reliable?
Yes. Standard strategies pass all of our core testing and live market validation. They remain trader-ready and offer excellent value, though they may not meet the extended benchmarks required for Premium status.
Q: How does your portfolio-building service work?
On request, we can curate a portfolio of complementary strategies tailored to your needs. We test at the portfolio level to ensure low correlation and strong risk-adjusted returns, so the systems work together rather than duplicating risk.
Q: Can I request a custom portfolio from scratch?
We currently build portfolios using strategies available in our store. By combining proven systems, we can deliver diversification and smoother equity growth without the risks of untested custom builds.
Risk Disclaimer
Hypothetical or simulated performance results have inherent limitations. Unlike an actual performance record, simulated results do not represent actual trading. Because the trades have not been executed, the results may under- or over-compensate for the impact of certain market factors, such as lack of liquidity. Simulated trading programs are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown.
Trading futures involves substantial risk and is not suitable for every trader. A trader could lose all or more than their initial investment. Only risk capital—funds that can be lost without affecting financial security or lifestyle—should be used for trading. Past performance is not necessarily indicative of future results.
We make no claim, promise, or guarantee that the use of our algorithmic trading strategies will result in profitable trading or be free from risk of loss. Trading performance depends on many factors, including market conditions, risk management, and trading discipline.
The information, strategies, and products provided are for educational and informational purposes only. They do not constitute financial, investment, or trading advice. We encourage all users to conduct their own due diligence and consult with a qualified financial professional before making investment decisions.
We are a technology provider, offering software tools that traders may choose to use in their own accounts. We are not a registered investment advisor, broker/dealer, or financial institution. Any strategies presented are intended for demonstration only and do not constitute recommendations to buy or sell any security, futures, or options.